Welcome to the DOLAN BikeParts FAQ page! We’re here to help you with any questions about our high-performance cycling components, shipping, returns, and more. Below, you’ll find answers to common queries based on our product offerings and services. If you don’t see what you’re looking for, feel free to contact our customer service team.
Product Questions
- What types of bike parts do you sell?
We offer a wide range of professional-grade cycling components, including Accessories, Bicycle Helmets, Bike Bags & Racks, Bike Batteries, Bike Bolts, Bike Cassettes, Bike Computers & GPS, Bike Decals, Bike Dropouts, Bike Headsets, Bike Lights, Bike Locks, Bike Mudguards, Bike Pumps, Bike Seatposts, Bike Tools & Maintenance, Bike Water Bottles Cages, Bottom Brackets, Brake Calipers, and Chainrings. Our products are designed for passionate cyclists seeking precision and reliability. - Are your components suitable for high-performance cycling?
Yes! All our parts, from Bike Cassettes to Bottom Brackets, are engineered for durability and performance, ensuring you get the best upgrade for your ride. - How do I choose the right component for my bike?
Check the product descriptions for compatibility details. If you’re unsure, email us at [email protected] for personalized advice based on your cycling needs.
Shipping and Delivery
- Where do you ship to?
We offer global delivery to most countries worldwide, excluding some remote areas and Asia. Orders are processed from our headquarters in Santee, California, USA. - How long does shipping take?
After 1-2 business days for order processing, delivery times are:- Standard Shipping ($12.95): 10-15 days after shipment via DHL or FedEx. Ideal for time-sensitive upgrades.
- Free Shipping (orders over $50): 15-25 days after shipment via EMS. Great for planned purchases like Bike Tools or Lights.
- Do I need to pay import duties or taxes?
For international orders, recipients are responsible for any import duties or taxes upon arrival. Check your local regulations for details. - Can I track my order?
Yes, tracking information is provided once your order ships. You’ll receive updates via email.
Returns and Refunds
- What is your return policy?
If any item doesn’t meet your expectations, you have 15 days from the delivery date to initiate a return. This covers issues like faulty Bike Computers or ill-fitting Bike Seatposts. - How do I start a return?
Email us at [email protected] with your order details and reason for return. We’ll guide you through the process and ensure a smooth resolution. - Are there any items that can’t be returned?
For safety reasons, items like Bicycle Helmets may have restrictions if used or damaged. Contact us for specifics.
Payment and Account
- What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. - Is my payment information secure?
Absolutely! We use encrypted payment processing to protect your data. If you have concerns, use PayPal for added security. - Do I need an account to shop?
No, you can check out as a guest. However, creating an account lets you track orders and save preferences for faster future purchases.
General Inquiries
- How can I contact customer service?
Reach us at [email protected] for assistance with orders, products, or delivery questions. We’re based at 1374 Emily Drive, Santee, US 29142, and we’re happy to help! - Do you offer discounts or promotions?
Keep an eye on our website for updates on sales, especially when stocking up on essentials like Bike Lights or Maintenance items. - Can I change or cancel my order after placing it?
Contact us immediately at [email protected] if you need to modify or cancel an order. We’ll try to accommodate your request if it hasn’t been processed yet.
Thank you for choosing DOLAN BikeParts for your cycling needs! We’re committed to providing precision components and reliable service to enhance your riding experience. If you have more questions, don’t hesitate to get in touch.