Our Commitment to Your Satisfaction

At DOLAN BikeParts, we understand that precision and reliability matter both in our components and in our customer service. While we strive to deliver professional-grade cycling components that meet the exacting standards of serious cyclists worldwide, we recognize that sometimes returns or exchanges are necessary.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your order. This gives you adequate time to inspect and test your components to ensure they meet your performance requirements.

Conditions for Returns & Exchanges

To be eligible for a return or exchange, items must meet the following conditions:

  • Items must be in original, unused condition with all tags and packaging intact
  • All original manufacturer packaging and documentation must be included
  • Items must show no signs of installation, wear, or damage
  • Proof of purchase (order number) is required

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

  • Bicycle Helmets (safety equipment that cannot be verified once removed from packaging)
  • Bike Tools & Maintenance equipment that shows any signs of use
  • Bike Decals and customized items
  • Opened or used Bike Batteries
  • Any installed components such as Bike Cassettes, Brake Calipers, or Bottom Brackets that show installation marks

Return Process – Step by Step

  1. Submit Return Request: Contact us within 15 days of receiving your order at [email protected] with your return request
  2. Receive Authorization: We will provide you with a Return Authorization Number and shipping instructions
  3. Package Items Securely: Pack items in original packaging with all included materials
  4. Ship to Address: Send to: DOLAN BikeParts Returns, 1374 Emily Drive, Santee, US 29142
  5. Processing: Allow 3-5 business days for processing once we receive your return

Refund Information

Refund Timeline: Once we receive and inspect your return, we will process your refund within 3-5 business days. The timing of when you’ll see the refund in your account depends on your payment method and financial institution:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
  • PayPal: 3-5 business days

Note: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error.

Return/Exchange Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear DOLAN BikeParts Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Order Date: [Date Ordered]
Items to Return/Exchange: 
- [Product Name 1]
- [Product Name 2]

Reason for Return/Exchange: [Please provide details]

I have reviewed the return policy and confirm that the items meet the return conditions.

Please provide the Return Authorization Number and further instructions.

Thank you,

[Your Full Name]
[Your Email Address]
[Your Phone Number]

Need Assistance?

Our customer service team, comprised of cycling enthusiasts who understand the importance of reliable components, is here to help:

Email: [email protected]

Address: 1374 Emily Drive, Santee, US 29142

We’re committed to ensuring your DOLAN BikeParts experience matches the precision and reliability of our components.

Last Updated: January 2024

Thank you for choosing DOLAN BikeParts – where performance meets reliability in every component and every transaction.