Shipping Policy

Our Commitment to Precision & Reliability

At DOLAN BikeParts, we understand that professional cyclists demand precision in every component and every transaction. Our shipping and returns policies reflect our commitment to delivering the reliability that serious cyclists worldwide expect from premium cycling components.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days from the time we receive your payment confirmation. During peak seasons, processing may occasionally extend to 3 business days.

Shipping Methods & Delivery Times

Note: Delivery times are estimates and may vary based on destination and customs processing. We ship globally, excluding some remote areas and specific Asian regions.

Returns & Exchanges Policy

We stand behind the quality of our professional-grade cycling components. If you’re not completely satisfied with your purchase, we’re here to help.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your order. This provides adequate time to inspect and test components to ensure they meet your performance requirements.

Conditions for Returns & Exchanges

To be eligible for return or exchange, items must meet the following conditions:

• Items must be in original, unused condition with all tags and packaging intact
• All original manufacturer packaging and documentation must be included
• Items must show no signs of installation, wear, or damage
• Proof of purchase (order number) is required

Return Process – Step by Step

1 Submit Return Request

Contact us within 15 days of receiving your order at [email protected] with your return request.

2 Receive Authorization

We will provide you with a Return Authorization Number and detailed shipping instructions.

3 Package Items Securely

Pack all items in their original packaging with all included materials, tags, and documentation.

4 Ship to Address

Send your return to our processing center:

DOLAN BikeParts Returns
1374 Emily Drive
Santee, US 29142

5 Processing

Allow 3-5 business days for processing once we receive your return at our facility.

Refund Information

Refund Timeline

Once we receive and inspect your return, we will process your refund within 3-5 business days.

Refund Methods & Timing

The timing of when you’ll see the refund in your account depends on your original payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
• PayPal: 3-5 business days

Important Notes:

• Original shipping fees are non-refundable
• Return shipping costs are the responsibility of the customer
• We cover return shipping costs only if the return is due to our error
• Refunds will be issued to the original payment method used for purchase